Inventory Troubleshooting

Inventory Troubleshooting

It’s common to have some discrepancies with items when taking inventory. We have listed some basic troubleshooting steps below, when an inventory discrepancy occurs at item level:

1. Open the Take Inventory invoice and first determine which dept(s) are having an issue.

2. Then, expand the dept and identify which items are causing the discrepancy- and note the sku number(s)

3. Then, open the Inventory History module to research

Search for the UPC & station

This will open the history of the item to research and determine issue

Possible causes of issues:

  • Are you missing sales for an item?
  • Are you missing purchases for an item?
  • Do you purchase one sku, but sell under another sku and the 2 need to be assembled/linked?
  • Was the last audit count correct?
  • Are the items being counted in the same way/pack size they were received in?
  • Is there a trend of items that appear to be continually missing? Potential for theft.

An inventory grand total has a lot to factor-in. If you’re only looking at that number, and you’re not breaking down to areas contributing to that value then you are going to continually see a large variance from inventory count to another.

If you have an O/S problem then you need to utilize the information you have collected to find out why.

Only then will you know what needs to be fixed.